Using Gympass

How to enter a gym with Gympass

To enter a gym or studio you will need to check in on the Gympass app and show the confirmation to staff. To book classes with your chosen fitness provider please see the specific venue’s page on the Gympass website to find out how to do this.

The GPS locator is not working properly, how can I find gyms where I am located?

Please be sure GPS is enabled for the app. If you are still having issues you can manually enter your postcode or city to locate gyms near you.

I want to use a gym in my area but it’s not on the list - what do I do?

Try using the filters to find something similar, or perhaps something completely new? If you still can’t find anything you fancy giving a go, you can refer a venue by logging in to your account on the app. Select your ‘name/ profile’ at the top of the page, then ‘Refer a facility’ and fill in the details. The Gympass team will look into whether the referred venue is interested in joining the network, and you’ll receive an email if they are.

Are children under 18 or gym creche facilities included in my membership?

There are 2,000+ fitness venues in our UK and Ireland network, and unfortunately not all allow children. Your Gympass membership will be the same as a direct membership with the gym in terms of their children policy and facility access. You will need to enquire with the gym directly for details.

Access the App

To access the health & wellbeing apps log into the Gympass app. Scroll down on the homepage and click on the ‘Gympass Wellness’ banner. This will take you to the Wellness page, where you can search our partner apps.

You can browse the apps by type - body, mind, nutrition, financial wellbeing etc . and use the filters to find what you’re looking for.

Click on the app store icon below to download discover what it Gympass has to offer and how to use it.

Classes, PT and Sessions

To access the live classes, 1-2-1 PT & Wellness Coach sessions log into the Gympass app and select ‘Live Classes’ from the footer on the homepage.

You can browse which classes and PT/ Wellness Coach sessions are available on which day. Select the class to find out more and select ‘Book’ then ‘Confirm’ to book a space in the class. Shortly after booking you will receive an email with information about how to join the class or PT session when it starts.

The Wellness coaching option is not available for Gympass members in the Republic of Ireland, however there are plenty of alternative partners you can choose from.

Visit the Gympass Help Centre for more information and to get support from the Gympass Customer Experience team.