USING WELLHUB

To enter a gym or studio you will need to check in on the Wellhub app and show the confirmation to staff.  To book classes with your chosen fitness provider please see the specific venue’s page on the Wellhub website to find out how to do this.

The GPS locator is not working properly, how can I find gyms where I am located?

Please be sure GPS is enabled for the app. If you are still having issues you can manually enter your postcode or city to locate gyms near you.

I want to use a gym in my area but it’s not on the list - what do I do?

Try using the filters to find something similar, or perhaps something completely new? If you still can’t find anything you fancy giving a go, you can refer a venue by logging in to your account on the app. Select your ‘name/ profile’ at the top of the page, then ‘Refer a facility’ and fill in the details. The Gympass team will look into whether the referred venue is interested in joining the network, and you’ll receive an email if they are.

Are children under 18 or gym creche facilities included in my membership?

There are 2,000+ fitness venues in our UK and Ireland network, and unfortunately not all allow children. Your Gympass membership will be the same as a direct membership with the gym in terms of their children policy and facility access. You will need to enquire with the gym directly for details.