PEER TO PEER SUPPORT

Have you seen someone at work who doesn't appear to be themselves?  Have you wondered if you could help but have felt uncertain if you could or should?

Sometimes you may be in a greater position to notice, especially if you work more closely with someone compared to your management team.  We want you to know that you don't need to tackle anything alone.  We have lots of support available to help you support your colleagues.  Listed below are some suggestions to help you feel more confident when you make an approach.  Depending on the response you receive we have shared some ways that you can offer help.

Ways you can offer Support

Greeting

Don't forget the power of a greeting.  A Good Morning, Afternoon or simple Hi can be the start of making that connection.  Sometimes we're so focused that we can forget the niceties. 

Shall we grab a coffee?

A great way to make a connection.  Especially if you haven't had the opportunity to connect on a personal level.  If you end up with a list maybe you could ask for their help. Or even suggest getting some fresh air and ask if they'd like to go with you to get a drink. Just do what feels comfortable for you.   

Are you okay? 

Ask if they are okay - the 2 okay rule is a great technique to check on how someone really is.  When someone asks if you're okay we usually immediately respond with a 'yes' as we think it's just a courtesy request.  So ask again and maybe reframe the question to 'How do you feel right now in this present moment?'

Say what you've noticed 

It's okay to let your colleague that you have noticed some changes in their behaviour.  Be honest!  For example "I've noticed that you don't seem to have your usual spark'?" or "I've noticed you're not as well groomed as you usually are, is everything okay."

Do you to want to talk? 

You might be worried that you'll appear nosey or pushy by asking questions. You could let them know that  "Sometimes it's just nice to be able to talk to someone about what you're going through.  I just wanted let you know that I'm available if you'd like to talk."

Help from the wellbeing site 

We have a wealth of support available on our Wellbeing site.  We offer counselling sessions through our Employee Assistance Programmes and Wellbeing Apps . 

Keep checking in 

Once you've made that connection with your colleague it would be great if you're able to continue to support them.  That doesn't mean that you need to revisit the original conversation.  It simply means taking any of the steps above based on the response you receive to your greeting.   

Escalate if you are concerned 

Sometimes as much as you try to help you might feel that your colleague still isn't quite themselves. If you think they may benefit from more help involve a manager and ask for their support.  You don't need to betray a confidence.  Simply share your concerns, put it on their radar and ask them to monitor/observe the person and where required sign post them to additional support.

Practical help 

If your colleague would like to speak to someone whilst they're at work they can contact a Mental Health First Aider through the Wellbeing site. This conversation is completely confidential.  MHFA's receive training to ensure they are able to offer support and sign post colleagues for additional help if needed.   



Please see our guide from the Retail Trust that offers all NEXT employees and family living at the same residential address free and confidential support